Call Queue Features

VoIP phones offer many features and all of them are designed to assist the phone user and make them more efficient. Call queue is a feature that helps not only one user but multiple users on the entire office’s telephone system. Call queue is designed for businesses that have a large amount of incoming calls. This feature receives the calls, answers them, and places them in

queues that have been set up to be the most advantageous for the company. Once in the queues the calls can have advertisements, soothing music, or customized messages playing for your clients. Almost every part of this feature is customizable to fit your business from the information clients hear on hold to the way calls are assigned to your employees.

Call queue has the ability to be assigned many different ways and even has a feature that allows the employees to have a pause between calls in case they need to take notes, write a quick assessment of the last call, or take a bathroom break. Call queue can handle as many as 15 calls in each queue at one time and depending on your phone system’s capabilities you can have 5-6 queues set up. With your system able to handle 75 calls at once it will allow you to serve your customers in a prompt, pleasing, and timely manner. 

If call queue is a feature you think would benefit your business but you haven’t yet upgraded to VoIP phones in your office give Affordable Telephone Solutions a call. They will come out and do a free assessment to help you get started. 

Affordable Telephone Systems                866-666-9650

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VoIP phone systems offer businesses a way to connect with their customers like phone systems never have before. Not only are they more cost effective for business owners but the VoIP phone service includes features that help customer satisfaction ratings go through the roof.

One of the features is where the system calls multiple lines until it finds an employee who answers. This enables the business to gain customer satisfaction through personal interaction. Plus customers respond well to having their calls answered in just a few rings and when they have very little of their time spent transferring them from department to department.

In a different scenario the phone has another great feature. During a very important staff meeting where no one can answer the phone, there is a VoIP feature called voicemail to email that will transcribe the voicemail and email it to the employee. This helps eliminate lost post it notes and hastily-scribbled-barely-legible phone numbers. The email is automatically generated and waiting in the inbox for when the employee returns.

Another great thing about VoIP is the sound quality. VoIP far surpasses the sound quality of a traditional phone line. There is less interference and greater clarity which helps your company sound more professional.

Not sure what VoIP phone system is right for your office? Contact the professionals at Affordable Telephone. They will come out and talk to you about what it is you want from your business phone system and make a recommendation based on your needs. Don’t wait for your customer ratings to drop, call us today!

Affordable Telephone Systems                866-666-9650

Security and Connectivity! . . . Our Commitment Guaranteed!